Welcome to our troubleshooting guide for in-app purchases with Appsgeyser. This includes Disable Ads, Business Website App Access screen, and VPN Subscriptions.
Issue #1: "App creator needs to set up in-app purchases in Google Play Console to proceed" message in the app.
Here are some possible solutions:
- Verify your product IDs. Depending on the product:
- For Disable Ads and VPN Subscriptions, follow the instructions from our guides. Product IDs should be entered exactly like stated.
- For Business Website App Access, product ID in your AppsGeyser dashboard should match the ID you set up in the Google Play Console.
- Ensure your product is activated in the Google Play Console.
- Check if your app is published and live on Google Play.
Issue #2: "In-app purchases are unavailable. Contact App creator to proceed" message in the app.
Here are some possible solutions:
- You may not have enough in-app purchases. By default, you have 1 free in-app purchase. This means that after setting up the product, only 1 user can make the purchase. All other users will see the above message. To enable more of your users to purchase, you need to buy one of our in-app purchase packages:
- You purchased additional in-app purchases, but they weren't applied to your app. In this case, please contact our support team. Provide them with a full explanation of the issue, along with the invoice for the purchase.
We're always here to help. Don't hesitate to reach out to our support team if you need further assistance.