If you encounter problems while trying to make a Premium purchase, here are several steps you can take to troubleshoot the issue:
Step 1: Check Your Available Funds
Ensure you have sufficient funds in your bank account to cover the cost of the Premium purchase. Insufficient funds can result in failed transactions, so it's essential to verify your balance before proceeding.
Step 2: Use Visa or Mastercard
Our platform currently accepts Visa and Mastercard as the preferred payment methods. If you are trying to purchase with another type of card, switch to one of these cards if possible.
Step 3: Enable International Payments (for customers from India)
If you're purchasing from India, ensure that your bank has enabled international payments on your card. Many banks require their customers to specifically request the activation of this feature. If you are unsure about the status of your card, get in touch with your bank's customer service to request assistance.
Step 4: Try PayPal
If your card-based transaction fails, consider using PayPal as an alternative payment method. To do this, choose the PayPal option when making a purchase. If you don't already have a PayPal account, you will need to set one up and link it to your bank account or credit card.
If you're still encountering issues, don't hesitate to reach out to our customer support team.